How do I get access to The Pool?
Passes for The Pool will be provided at check-in to overnight guests only.
Who is allowed access to the pool?
The Pool is for hotel overnight guests.
How long can I stay at The Pool?
The Pool will be used on a first-come, first-serve basis for two hours.
How many people can be in The Pool area?
No more than 16 hotel guests can be in The Pool area at one time.
Is The Pool kid friendly?
The Pool is adult only, daily from 5 pm to 7 pm. Outside of these hours, The Pool is kid-friendly to overnight guests.
Does A lifeguard supervise the Pool?
A lifeguard does not supervise the Pool.
What type of pool is The Pool?
The Pool is a jet pool.
Is The Pool heated?
The Pool is heated.
Can I order drinks at The Pool?
Drink service is available at The Pool for overnight guests.
Where is The Royal?
What is The Annex?
The Annex is a separate building located at the northeast corner of The Royal Hotel property. It was originally built as a stable for the fire hall behind the hotel on King Street. Today, it houses five guest rooms on the 2nd floor and our administrative offices and a pop-up retail space on the ground floor. While service is identical to the hotel’s main building, the rooms in The Annex are designed for longer stays and have a luxurious and inviting Scandinavian-inspired aesthetic.
Is The Royal kid friendly?
We love kids! All minors must be accompanied by at least one adult in our guest rooms. While our menus are designed with everyone in mind, please let our service staff know if your child has any dietary restrictions.
Is The Royal accessible?
Yes, we have accessible public spaces, restaurants and guest rooms.
Can I book a professional photoshoot at The Royal?
We have lovingly built a beautiful property that looks great on camera. Please contact us if you wish to arrange a photoshoot at The Royal and we can help set that up for you. We do not permit any photography that prevents guests from enjoying their experience or that disrupts our operations. We may stop photography at any point should it be determined that it is having a negative impact on the atmosphere at the hotel. Thank you for your understanding.
What is your stance on noise?
We foster a relaxing atmosphere at The Royal that encourages guests to unwind and have fun. When large events are taking place, certain areas of the hotel may feel very festive. We will do our best to ensure that private events do not disrupt our guests.
What if I need to cancel my reservation?
Our hotel cancellation policy varies depending on the rate plan you have chosen and the site you have used to confirm your reservation. Although we’re always disappointed when someone has to cancel their visit, we are happy to help anytime. Cancellation fees may apply, so feel free to contact us to clarify the cancellation policy of your booking.
Cancellations at the spa are required 48 hours prior to the start of your treatment.
The cancellation policy for The Dining Room, semi-private events and private events will vary depending on the size and time of your group. Please review the confirmation email or contact us to clarify the cancellation policy of your booking.
Can I smoke in my room?
Vaping and smoking cigarettes or cannabis are not permitted anywhere at The Royal.
Any advice for groups travelling together?
For any bookings greater than 10 people, please contact our events team in advance. We will ensure that your group’s experience is as smooth and relaxing as possible.
Can my pet tag along?
Cats and dogs weighing up to 40 pounds may stay overnight in The Royal Annex for a fee. We ask that you do not leave your furry companions alone at any time. An additional damage or cleaning fee may apply. Our restaurants and patios are pet-free, as Ontario public health regulations mandate that only service animals as defined by the provincial government be permitted in any area of the hotel where food is prepared, served, handled or sold.
Where do I park?
You can stop at our front door on Picton Main Street while you check in. Our parking lot is located around the corner on Ross Street and there is free public parking behind the hotel on King Street.
What if I arrive early or leave late?
We would be happy to store your bags for you, park your car and provide access to the Spa and gym.
What time is check-in? What time is check-out?
Check-in is after 3pm. Check-out is 11am.
What is Edwin County Farms?
Much of our produce comes from Edwin County Farms, the place where our family’s love affair with The County began. Crops change annually at the farm and the team collaborates closely with Chef Ponzo to grow vegetables and grains that thrive and make a positive contribution to Ontario’s ecosystem. Produce and other products from Edwin County Farms are available for purchase at The Counter Bar on a seasonal basis.
Can you accommodate my food allergies?
During the season, we use ingredients grown up the road at The Royal’s own Edwin County Farms and at other local producers. Our service staff are knowledgeable about any potential irritants and allergens that may be present in our dishes. While substitutions may not always be possible, we will do our best to present alternatives that meet the dietary needs of each guest. While we strive to accommodate all allergens, please be advised that our kitchen is not nut-free.
How do I make a reservation for The Dining Room?
Can I book a semi-private dining experience?
Do you offer services for 2 people?
We do, these appointments need to be booked by the spa. Please contact [email protected]
What is included in my spa appointment?
Access to the changerooms and sauna is available for spa appointments. Access to the gym and pool is reserved for hotel guests only.
What should I bring to my appointment?
A robe and slippers will be provided for body treatments.
Where can I workout?
Our gym has equipment for a range of activities, including Peloton Bikes and Treads, weights, kettlebells, wall bars, yoga mats and even a punching bag. The gym is reserved for overnight and spa guests. Please visit our What’s On page to find out about group classes being offered during your stay.
Do you have a pool?
We do! Our swimming pool is available to overnight hotel guests only.
Do you have a spa?
To make the most of your relaxing time in The County, be sure to check out our on-site sauna and full-service spa. Please visit our Spa page for more information and to book a treatment.
Can I book a semi-private dining experience?
Do you offer private dining?
Do you take bookings for wedding and events?
Yes, we can host events for up to 120 people, including weddings, retreats, meetings and other celebrations. Please contact our events team for more information.
Where can I store my bicycle?
Please contact us in advance to request secure bicycle storage arrangements as space is limited.
Where can I charge my electric car?
Electric cars can be charged in the municipal parking lot on King Street, located roughly 100 metres west of the hotel.
How do I get to The Royal?
Our address is 247 Picton Main Street, Picton, Ont., K0K 2T0.
Please note that there is a ferry crossing when driving in from the east along King’s Highway 2. Cyclists are welcome on the ferry. More information can be found on the MTO Glenora Ferry website and service updates are communicated via Twitter. Wait times can be long in the summer season and it is best to check for delays in advance. For anyone boating in, please visit The County’s Marinas and Boat Launches site for information about public docks. Picton also has a regional airport. If you’re flying in, please let us know in advance so we can arrange transportation between the airport and the hotel.
Where do I park?
Limited self-parking and seasonal valet service is available onsite to the north of the hotel, accessible from Ross Street. There is a loading and unloading zone on Picton Main Street in front of the hotel. You are welcome to stop here to check in while we assist with either parking option. Additionally, there is a free municipal parking lot on King Street, located roughly 100 metres west of the hotel.
Can you tell me more about the beautiful artwork?
The art in The Royal extends far beyond the pieces hanging on the wall. We work with a variety of artists and artisans to incorporate unique creative elements throughout the property. If you would like to learn more about the artwork at The Royal, please ask at the front desk. We would love to give you a tour.
Do you have a pool?
Absolutely! Our swimming pool is available to overnight hotel guests only.
Do you have a spa or a gym?
Yes, we have both. Visit our Spa page for the treatment menu and to book a treatment. Our gym has equipment for a range of activities, including Peloton Bikes and Treads, weights, kettlebells, wall bars, yoga mats and even a punching bag. The gym is reserved for overnight and spa guests. Please visit our What’s On page to find out about group classes being offered during your stay.
Where can I rent a bicycle?
There are plenty of bicycle rental options nearby and throughout The County, and we would be happy to assist you at the front desk.
Can I visit Edwin County Farms?
Edwin County Farms is not open to the public. If you would like to visit a farm or agricultural producer during your visit to The County, our front desk would be happy to help with recommendations and arrangements.
How do I book excursions and winery tours?
We all love The County at The Royal. Please stop by the front desk to let us know what you would like to see and do during your visit and we will help make it happen. The beautiful thing about being part of this community is that we have relationships with business owners across The County and would be delighted to put you in touch.
What are you doing to reduce your environmental impact?
The Royal’s operations are guided by an awareness of our overall footprint. Our main green initiative is working with Edwin County Farms as our primary source of food and produce. Not only is it located just a few kilometers from the hotel, it also uses organic farming techniques and sustainable practices. We use local suppliers when possible and store our prepared foods in compostable packaging. We also limit single-use plastic whenever possible—we’ll happily refill your water bottle any time. Our laundry and housekeeping practices use effective, efficient products that aim to lessen our impact on the environment while still keeping us all safe.
What is your health and safety policy?
Your health and safety is always our top priority. We have put practices in place to ensure that our guests are always taken care of. We follow all public health guidelines carefully and will announce any pertinent changes to our practices on our website.
How do you promote inclusivity at The Royal?
Everyone is welcome at The Royal, a gathering place for locals and out-of-town visitors alike. Our restaurants, bars, shop and spa are open to all and we will always do our best to provide a secure space where you feel at home. Please contact us if there is anything that we can do to make your visit more comfortable. We welcome all feedback here. If you have any feedback on how we can improve the accessibility of our website and our digital content, please contact us.
Send us an email at [email protected] and we will get back to you as soon as possible!